Terms & Conditions

1. Definitions

"We", "us", "our" and "Velor" refer to Velor Vehicle Rentals, a company registered in England and Wales (company number to be inserted). "You", "your" and "the Hirer" refer to the person named on the rental agreement. "The Vehicle" means the vehicle supplied under that agreement, including its keys, documents, accessories and equipment. "Rental Period" means the period from the agreed collection or delivery time to the agreed return time.

2. Eligibility to Hire

• The Hirer must be at least 25 years old for standard vehicles and at least 30 years old for performance, supercar and grand tourer categories.
• The Hirer must hold a full driving licence, valid in the United Kingdom, held continuously for a minimum of two years.
• The licence must carry no more than six penalty points, and no convictions for drink-driving, drug-driving, dangerous driving or insurance offences within the last five years.
• We require a DVLA check code generated within 21 days, photographic ID, and two proofs of address dated within 90 days.
• We reserve the right to decline any hire, or to cancel a confirmed booking and refund in full, where verification cannot be completed to our satisfaction.

3. Booking & Payment

A booking is confirmed only once we have issued a written rental agreement and received the required deposit. Quoted rates are inclusive of VAT unless stated otherwise. The rental balance is payable in cleared funds before or at the point of delivery. We accept credit and debit cards in the Hirer's name; cash is not accepted for deposits.

4. Security Deposit

A refundable security deposit is taken before the Vehicle is released. The amount varies by vehicle category and is stated on your rental agreement. The deposit is held against damage, loss, fines, excess mileage, fuel shortfall, cleaning and late return. Any unused balance is returned within seven working days of the Vehicle being returned and inspected.

5. Cancellation & Amendment

• More than 7 days before collection: full refund of the deposit.
• 3 to 7 days before collection: 50% of the deposit is retained.
• Less than 72 hours before collection, or no-show: the deposit is retained in full.
• Amendments are subject to availability and may alter the price. We will always tell you the new price before confirming a change.
• If we cancel for any reason other than a failed verification or breach by you, you receive a full refund of everything paid.

6. Delivery & Collection

We deliver and collect anywhere in mainland UK. Delivery is included within a local radius of our base; beyond that a per-mile charge applies and is always stated on your quote before you book. Someone authorised to sign the handover documents must be present at the delivery address at the agreed time. If we are kept waiting more than 30 minutes, a waiting charge may apply. Late returns are charged at the daily rate plus a late fee for each part-day.

6a. Chauffeur Service

Any vehicle may be booked with a Velor-supplied chauffeur instead of on a self-drive basis. Where a chauffeur is supplied, the driver remains our employee or approved contractor, the insurance and licence requirements in clauses 2 and 9 do not apply to you, and no security deposit is taken. Female chauffeurs are available on request at no additional charge, subject to availability. Chauffeured bookings are quoted by the hour or by the day and include the driver, fuel and mileage as set out on your quote.

6b. Inspection at Handover

You must inspect the Vehicle before you take it. At handover our representative will walk you around the Vehicle with you. It is your responsibility to check the bodywork, wheels, tyres, glass, lights, mirrors and interior, and to satisfy yourself that the Vehicle is in the condition recorded.

We photograph and video every vehicle at handover and again on return. Those records, together with the condition report on your rental agreement, are what we rely on. Any damage, mark or fault you find must be pointed out and recorded on the agreement before you drive away. Once you have signed the agreement and taken the Vehicle, it is accepted as being in the recorded condition.

From the moment you accept the Vehicle until it is returned to us, the Vehicle is in your care, custody and control. You are responsible for it and for any loss or damage occurring during the Rental Period, however caused, subject only to the insurance cover set out in clause 9 and to clause 13.

7. Use of the Vehicle

The Vehicle may only be driven by drivers named on the rental agreement. The Vehicle must not be:

• used on any racetrack, circuit, airfield, drag strip or off-road terrain;
• used for hire and reward, courier work, driving tuition, or any motorsport or timed event;
• used to push, tow or propel any other vehicle or trailer unless expressly agreed in writing;
• driven by any person under the influence of alcohol, drugs or any substance impairing driving ability;
• taken outside mainland Great Britain without our prior written consent;
• used to carry more passengers or a greater load than it is designed for;
• used in the commission of any offence, or in any way that invalidates the insurance policy.

Smoking and vaping in the Vehicle are prohibited. Pets may only be carried with prior agreement and appropriate protection. A specialist cleaning charge applies where the Vehicle is returned in a condition requiring more than a standard valet.

7a. Warnings, Immobilisation and Termination

Every vehicle on our fleet is fitted with a tracking and immobilisation device. Where we become aware of a breach of these terms during your Rental Period — including but not limited to speeding, aggressive or dangerous driving, smoking or vaping in the Vehicle, allowing an unauthorised person to drive, taking the Vehicle outside the agreed area, or any use prohibited by clause 7 — we operate a three-warning policy:

• First warning. We contact you by phone and confirm the breach in writing. The warning is recorded against your booking.
• Second warning. Confirmed again in writing. At this point we may impose additional conditions on the remainder of the hire, or require the Vehicle to be returned early.
• Third warning. The rental agreement terminates immediately. The Vehicle must be returned to us straight away, or we will recover it and charge you the reasonable cost of doing so.

Where a hire is terminated under this clause, no refund of the unused hire period is due. Your security deposit may be applied against recovery costs, valeting, loss of hire while the Vehicle is off the road, and any other loss we reasonably incur as a result of the breach. We may also decline to accept future bookings from you.

Warnings are issued at our reasonable discretion and are supported by evidence — tracker data, photographs, third-party reports or notices issued to us. Serious breaches do not require three warnings: where the Vehicle is being driven dangerously, driven under the influence, used in connection with an offence, or where the insurance is invalidated, we may terminate the hire immediately without prior warning.

Immobilisation. Following termination under this clause, or where we reasonably believe the Vehicle is being used unlawfully or is at risk of theft, we may prevent the Vehicle from being restarted once it is safely stationary and unoccupied, in order to recover it. For safety reasons we will never immobilise or interfere with a vehicle that is in motion or occupied.

8. Mileage & Fuel

Unless otherwise agreed, each rental includes 150 miles per day. Additional miles are charged at the per-mile rate shown on your rental agreement.

Fuel policy — like for like. The fuel or charge level is recorded on your rental agreement at handover. The Vehicle must be returned with the same level. If it is returned with less, we will refuel or recharge it and deduct the cost from your security deposit, together with a refuelling service fee. We do not refund fuel left in the tank above the recorded level. Where a specific fuel grade is stated on the agreement, only that grade may be used; the cost of draining and repairing a mis-fuelled vehicle is charged to you in full and is not covered by the insurance.

9. Insurance & Excess

Comprehensive insurance is included for named drivers within the terms of our policy. A standard insurance excess applies to every claim, and is stated on your rental agreement. Excess reduction may be purchased at booking. The insurance does not cover damage arising from any breach of clause 7, from wilful or reckless acts, from driving under the influence, or from unauthorised drivers — in those circumstances you are liable for the full cost of repair, recovery and loss of hire.

10. Damage, Loss & Recovery

The Vehicle is photographed and documented at handover and on return; both records form part of the agreement. You are responsible for any damage occurring during the Rental Period, up to the insurance excess where the claim is covered by clause 9, and in full where it is not.

Tyres, wheels, glass and interior are not covered by the insurance policy and are chargeable to you in full. This includes punctures and blowouts, kerbed or buckled wheels, chipped or cracked glass, damage to the interior trim, upholstery or electronics, and lost or damaged keys — regardless of how the damage occurred.

Where damage of any kind is found on return, your security deposit will be retained in the first instance and applied against the cost of putting it right. Where the cost exceeds the deposit, the balance is charged to you and is payable within 14 days. Charges may include parts and labour at main-dealer rates, recovery, valeting, loss of hire for each day the Vehicle is off the road while being repaired, and a reasonable administration fee.

11. Fines, Charges & Tolls

You remain responsible for all parking charges, speeding fines, congestion and clean-air zone charges, tolls, and any other penalty incurred during the Rental Period. Where a notice is issued to us, we will transfer liability to you and charge a per-notice administration fee.

12. Breakdown & Accidents

Every rental includes 24-hour UK roadside assistance. In the event of a breakdown, contact us before arranging any repair or recovery; unauthorised repairs will not be reimbursed. In the event of an accident you must stop, exchange details, report the incident to the police where required by law, and notify us as soon as it is safe to do so. Do not admit liability. Where the Vehicle is immobilised through no fault of yours, we will supply a replacement of similar specification where one is available.

13. Limitation of Liability

We are liable for losses you suffer as a result of us breaking this agreement where those losses are a foreseeable consequence of the breach. We are not liable for indirect or consequential loss, including loss of profit, missed appointments, missed travel connections or loss of opportunity. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot lawfully be limited. Nothing in these terms affects your statutory rights as a consumer.

14. Privacy & Data

We collect and process personal data — including your name, contact details, licence details, identity documents and payment information — for the purposes of verifying eligibility, fulfilling the rental, meeting our legal obligations, and pursuing fines or claims. We process this data under the UK GDPR and the Data Protection Act 2018, on the bases of contract performance, legal obligation and legitimate interests.

Data is retained for as long as necessary to meet those purposes and any statutory retention period, and is shared only with our insurers, payment providers, enforcement authorities and, where a claim arises, our legal advisers. We do not sell personal data. You have the right to request access to, correction of, or erasure of your data, to restrict or object to processing, and to complain to the Information Commissioner's Office. To exercise any of these rights, contact us at the address on our contact page.

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15. Complaints

If something goes wrong, tell us. Complaints should be sent in writing to our email address and will be acknowledged within two working days and answered in full within fourteen. We would always rather resolve a problem directly than have it escalate.

16. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any clause is found unenforceable, the remaining clauses continue in force. We may update these terms from time to time; the version in force is the one published on this page at the date your rental agreement is issued.

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Velor Vehicle Rentals · Hartland Road, West Bromwich, West Midlands, B71 3DB · 07513 500500 · Velorvehiclerentals@icloud.com